Experience & Education

2009 – 2013

University of California, Berkeley

Bachelor’s degree in Industrial Engineering and Operations Research. Focus on process optimization, supply chain, and data-driven operations management. Capstone project on scaling support and delivery workflows for a high-growth startup.

Professional Experience

2014 – 2020

Stripe

Operations and later Operations Manager for the Go-to-Market and Support organizations. Built and scaled processes for onboarding, support tiers, and internal tools. Drove efficiency gains through automation and clear metrics and reporting.

Current Role

2021 – Present

Nexsas

As Operations Manager, ensuring smooth day-to-day operations across client delivery, internal tools, and cross-team coordination. Focus on scaling our processes as we grow, so the team can stay focused on quality and client outcomes.

Key Responsibilities

• Oversee operational processes for client onboarding, delivery, and support
• Improve efficiency and visibility through tools, dashboards, and clear workflows
• Align operations with product, engineering, and sales to support company goals